Group Vertical is a USA-based wholesale supplier of replacement screens and repair parts for Apple iPhones, Samsung, Motorola, and other phones.  Our team partnered with Group Vertical over a 12-month period with initial goals to increase capacity by improving quality and reducing leadtime. After deploying lean and six sigma techniques, we were able to reduce leadtimes by 30% and improve supplier quality by 15% resulting in increased margins of 10% on A+ iphone screens. We also facilitated 6 kaizen events resulting in dramatic improvements to their processes.  We recently carried out a two (2) day workshop delivering the 8-Steps to Crucial Conversations.  This workshop was interactive and activity-based with break-out sessions and real-life scenario practical application.

Our team developed, trained, and deployed the Haworth Value Stream Management methodology which was rolled out across the entire company.  We worked alongside their leadership team to develop a model value stream at a manufacturing site in Michigan which is now used as a benchmark for the rest of the company.  We trained, developed and coached more than 100 leaders across 7 different manufacturing sites in daily management practices. Our team also facilitated implementation of a plan and coached leaders to eliminate a $7.5 million backlog in one of the manufacturing sites and improved daily schedule completion to a status of product due +1 day. This project alone resulted in above 95% on-time customer delivery for the first time in 9 years and allowed for the workforce, which had experienced an average of 50-57 hour work weeks, to work 40-44 hour consecutive weeks for the first time in 2 years.